Returns & Refounds

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on our store within 14 days from the delivery date. Here’s how:

Send you return to the following address:

X Design Sweden AB

C/O Bonver Logistics AB

Gåshaga Brygga 1

181 85 Lidingö
Sweden

Instructions:

  • Send an email to support@xdesignsweden.com with the following information:

- Your ordernumber: 

- Product

- Reason for the return of the purchased product:

- Tracking number (If provided by the supplier)

  • Make sure the items are in the same condition you received them in, with all tags still attached.
  • Prepare a package with the same order bag/box as it was delivered in (or any other solid, rigid carton box). Remember to write your name / order number on the outside of the package together with the return adress.

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.

Notes:

  • X Design Sweden do not reimburse any shipping costs for returned products.
  • Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
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